About ZoomInfo

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ZoomInfo is a global leader in go-to-market software, providing sales, marketing, and operations teams with the data and insights they need to win. With thousands of customers worldwide, ZoomInfo operates in complex multi-account AWS environments, where resilience, uptime, and fast incident response are critical.

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The Challenge


As ZoomInfo scaled rapidly, resiliency challenges multiplied:

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  • Fragmented visibility: Expanding across multiple AWS accounts, ZoomInfo lacked a unified view of resources such as Amazon RDS instances, S3 buckets, and VPCs.
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  • Slow incident response: During P1 incidents, engineers struggled to locate resource owners, validate RDS backup policies, or untangle VPC configurations in time.
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  • DR planning gaps: Disaster Recovery (DR) drills were rare, complex, and manual making it difficult to consistently validate Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) across AWS workloads.

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The result: while ZoomInfo’s resiliency goals were clear, execution was slow and error-prone, leaving critical workloads exposed during outages.

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The Firefly Solution
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ZoomInfo turned to Firefly’s Agentic Cloud Automation Platform and its Backstage Plugin to transform resilience and Disaster Recovery on AWS.

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With Firefly, ZoomInfo gained a unified and automated approach:

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  • Unified System-of-Record: Firefly continuously scanned ZoomInfo’s AWS footprint, covering services like Amazon RDS, Amazon S3, Amazon EC2, VPCs, and consolidated all configurations into a single, always-accurate source of truth.
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  • Clear ownership mapping: Every AWS resource was linked to its Terraform definition, repository, and owning team, solving the “who owns what” problem.

  • Backup validation: Firefly automatically checked RDS snapshot retention, S3 versioning, and backup policies across accounts to ensure recoverability.
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  • Network resilience: By mapping VPC configurations, Firefly validated that services had the correct network boundaries for DR scenarios.

  • DR automation: In case of a disaster, incident, or DR test, Firefly could rapidly redeploy infrastructure including RDS instances and VPC topologies, into a target AWS account or region, strengthening failover readiness.

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The Results

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With Firefly, ZoomInfo achieved measurable improvements in resiliency and DR readiness:

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  • Faster Mean Time to Detect (MTTD)and Respond (MTTR): Engineers could immediately identify resource owners, validate RDS configurations, and resolve P1 incidents without hunting through multiple AWS consoles.

  • 80% faster DR testing cycles: DR drills that once required weeks of preparation and manual validation now took hours.

  • Improved RTO/RPO posture: Firefly’s continuous SoR and redeployment automation allowed ZoomInfo to meet strict recovery objectives across AWS workloads.

  • Higher test frequency: Firefly enabled ZoomInfo to move from annual DR exercises to running them quarterly or even monthly.
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  • Audit-ready compliance: Continuous validation of RDS backups and VPC rules provided the evidence ZoomInfo needed for internal reviews and compliance audits.
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  • Increased uptime and availability: Automated drift detection and resilient redeployment reduced the risk of outages for mission-critical services.

  • Greater customer confidence: With validated resiliency processes, ZoomInfo strengthened trust in its ability to keep services available even during disruptions.

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Strategic Impact
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By embedding Firefly into its AWS workflows, ZoomInfo transformed Disaster Recovery from a reactive, manual process into a predictive, automated, and audit-ready resiliency framework.


Firefly is fully built and deployed on AWS to deliver its Infrastructure-as-Code management and cloud governance solution at scale. As part of the AWS ISV-Accelerate program and holding the AWS DevOps ISV Competency, Firefly works closely with AWS to co-sell, drive customer success, and help organizations optimize and govern their cloud environments.

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